Shipping & Return Policy

1. Confirmation before dispatch

Every order is confirmed in writing before anything is packed. The confirmation names the number of copies, the delivery address and the total payable.

Please check the address in that message carefully. Once a parcel is handed to the courier, the address cannot be changed.

2. Dispatch time

• Orders are normally dispatched within 2 to 4 working days of payment being received.
• Delivery within Kerala usually takes 2 to 5 working days after dispatch; elsewhere in India, 4 to 8 working days.
• Festivals, strikes, weather and remote PIN codes can add time. These are outside our control, but you will be told if a delay is known.
• Bulk and institutional orders are scheduled separately and the timeline is agreed in advance.

3. Price and postage

The cover price is ₹600 plus postage. The launch offer price of ₹500 includes postage within India. The offer is available only for prepaid orders, for a limited period.

International delivery can be arranged on request. Charges are quoted case by case, and any customs duty or import tax in the destination country is payable by the recipient.

4. Tracking

A tracking reference is sent by email or WhatsApp once the parcel is handed over. If you have not received one within four working days of paying, write to us with your order number.

5. If something is wrong with the parcel

Report it within 48 hours of delivery. Send your order number, a photograph of the book and a photograph of the outer packaging, including the courier label.

A free replacement is sent, or the amount refunded, in each of these cases:

• The copy arrived physically damaged, wet or torn.
• Pages are missing, blank, repeated or printed out of order.
• A different book or the wrong number of copies was sent.
• The parcel never arrived and the courier confirms it as lost in transit.

6. Returns we cannot accept

A book is not returnable simply because you changed your mind, because you did not enjoy it, or because you disagree with its contents. Sample pages are published on this site precisely so you can judge the writing before buying.

Copies that have been read, marked, signed, stamped or otherwise used cannot be returned, and neither can reports made more than 48 hours after delivery.

7. Refunds

• Approved refunds are made to the same account or method used for payment.
• They are initiated within 3 working days of approval and usually reach you within 5 to 7 working days after that, depending on your bank.
• Where a replacement is sent instead of a refund, no additional courier charge is asked for.

8. Cancellation

An order can be cancelled at any time before it is dispatched. Write to us with your order number and any payment already made is refunded in full.

Once the parcel has been handed to the courier it cannot be cancelled or recalled.

9. Undelivered parcels

If a parcel returns to us because the address was incomplete, the recipient was unreachable after repeated attempts, or delivery was refused, we will contact you. Re-sending it requires the courier charge to be paid again.

10. Buying from a bookstore

This policy covers copies ordered directly through this website. A copy bought from a bookshop or an online marketplace is covered by that seller’s own return policy, and any claim should be raised with them.