Privacy Policy

1. Who this policy covers

This policy applies to 24codes.in, the official website for the novel 24 Codes by Vinod Kottayil, published by Mentor Media. It describes what happens to any information you send through this website.

Reading the site does not require an account, a login or a subscription. Nothing personal is asked for until you fill in a form.

2. What we collect

Only what the form in front of you asks for:

• Enquiry form: name, email address, phone or WhatsApp number, country and city, enquiry type, order number if you have one, and your message.
• Order form: name, email address, phone and WhatsApp number, full delivery address with city, state, PIN code and country, and the number of copies.
• Server logs kept automatically by the hosting provider: IP address, browser type, the page requested and the time of the request.

3. What we do not collect

• No card numbers, UPI IDs, net banking details or any other payment credentials are entered on this website or stored by it.
• No advertising trackers, no third-party analytics profiles and no behavioural profiling.
• We never ask for government identity numbers, and you should not send them through these forms.

4. Why we use it

Your details are not sold, rented, exchanged or shared for marketing by anyone.

• To reply to your enquiry.
• To confirm, pack, dispatch and track an order, and to hand the delivery address to the courier.
• To resolve a problem with an order, such as a damaged or missing copy.
• To keep the site working and to block automated spam submissions.

5. Cookies and local storage

This site uses no advertising or tracking cookies. Three small items are stored, all of them functional:

• codes_lang — remembers whether you are reading in English or Malayalam. Expires after one year.
• PHPSESSID — a session cookie that keeps your language choice and protects the forms from automated abuse. It disappears when you close the browser.
• codes:sound — a browser local-storage entry recording whether you switched the background sound off, so the site does not turn it back on.

6. Services we rely on

A handful of outside services make this site work. Each one sees only what it needs:

• The web host, which stores the site files and writes the server logs.
• Google (Gmail), which carries form submissions to our inbox as email.
• Google Fonts and jsDelivr, content delivery networks that serve the typefaces and code libraries the pages use. Your browser contacts them directly, so they can see your IP address.
• The courier company handling your parcel, which receives the delivery name, address and phone number and nothing else.

7. How long we keep it

• Enquiries: kept while the conversation is open and for a reasonable period afterwards, then deleted.
• Order records: kept as long as accounting and tax rules require.
• Server logs: rotated and cleared by the host on its own schedule.

8. Your choices

Write to us and we will act on any of the following. Please write from the same email address you used, so we can be sure it is you.

• Ask what information about you we hold.
• Ask us to correct anything that is wrong.
• Ask us to delete your details, except where a completed order must be retained for tax purposes.
• Ask us to stop contacting you.

9. Security

The site is served over HTTPS and form submissions travel to our inbox over an encrypted connection. No method of transmission over the internet is completely secure, so we cannot promise absolute security, but access to the inbox is limited to the author and the publisher.

10. Children

This site is intended for a general adult readership and we do not knowingly collect information from children. If a parent or guardian believes a child has sent us personal details, write to us and we will delete them.

11. Changes to this policy

If this policy changes, the updated version appears on this page with a new date at the top. Material changes will be described here rather than made quietly.